1. Introduction [Auto Glass World] (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, services, and communications, including SMS/text messaging programs delivered via Twilio.

2. Information We Collect • Personal Information: name, phone number, email address, mailing address • Business Information: company name, role, business contact details • Communication Data: SMS message logs, consent records, opt-in/opt-out timestamps • Technical Data: IP address, browser type, device information, cookies.

3. How We Use Information We use information to provide services, communicate with you, send transactional and promotional messages with consent, maintain compliance with TCPA, CTIA, and Twilio messaging requirements, and meet legal obligations.

4. SMS / Text Messaging Privacy & Consent (Twilio Compliant) Text Message Opt-In: You may opt in to receive SMS messages from [Company Name] by: • Texting a keyword (START, YES, JOIN) to a designated phone number • Submitting an online form with an explicit SMS consent checkbox • Providing verbal consent that is recorded and documented • Completing a written or paper consent form • Scanning a QR code that leads to an opt-in form By opting in, you consent to receive SMS messages sent via Twilio. Message types may include account notifications, service updates, appointment reminders, and promotional messages (if applicable). Consent Disclosures: • Consent is not a condition of purchase • Message frequency may vary • Message and data rates may apply Opt-Out: Reply STOP to any message to opt out. You will receive a confirmation message and no further messages unless you re-opt in. Help: Reply HELP for assistance or contact us at [[email protected]] or [Company Phone Number]. Carrier Disclaimer: Mobile carriers are not liable for delayed or undelivered messages.

5. Data Sharing We do not sell or share personal information. SMS consent is not shared with third parties or affiliates for marketing purposes. Information may be shared with service providers such as Twilio solely to deliver messaging services.

6. Data Retention We retain personal data only as necessary for operational, legal, and compliance purposes, including proof of SMS consent.

7. Data Security We use reasonable administrative, technical, and physical safeguards to protect personal information.

8. Your Rights You may request access, correction, deletion, or withdrawal of consent by contacting us.

9. Changes We may update this policy periodically. Updates will be posted with a revised date.

10. Contact Us

Autoglass World

1921 SW Tomoka Terrace Lake City FL 32025

[email protected]

386-271-0886

Last Updated : April 09, 2026